GPS Tracking 1080P Car Black Box

Some question frequestly asked for China Car DVR

Q. What is the warranty for the CAR DVR?

A. For the CAR DVR, we have 12 months warranty.

Q. What's the payment way ?

A. T/T . PAYPAL , Western Union , L/C all are available. no problem for it .

Q. How about the quality ?

A. 100% QC inspection before shipment, 24 hours aging test for each unit product in our testing room . if find any quality problem . Hengye promised to replace new one to our customer.

Q. How long will it take to ship my order?

A. As long as the stock is available, ships items within 3 working days for sample and 7-15 working days for formal order once we received the confirmation for the new order.

Q. Who will pay the freight for repairing item?

A. Both parties will share half the freight. The buyer will take the freight of sending it back to GHY, and GHYwill take the fright of sending it back to buyer. GHYsuggests to sending it back together with the next mass production item.

Q. How much does the shipping cost?

A. It depends on the quantity of the good, the shipping method and the destination. We will send the goods within 3-5 business days after the full payment has been confirmed. If the payment is not available, your order will be closed automatically. DHL/UPS/FedEx Express usually takes about 3-5 working days to the destination. And it's about 5-8 work days by EMS or TNT.

Q: Do you have any After-Sales service?

A:Yes! We have professional After-sales service
If you have any technical problem or questions with the goods, welcome to contact our Technical Support Dept. or our sales directly.

Q. How to place an order?

1. Email us the model, beam style and quantity or send us enquiry on https://www.chinacarblackbox.com/ , consignee information, shipping way and payment terms.
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2. Invoice made and sent to you.

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3. Complete Payment after confirmed the PI.

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4. Confirm Payment and arrange production.

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5. Send goods in 2-15 days(according to the storage status).

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6. Send the tracking number(by air) or B/L(by sea).

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7. Goods delivered, welcome re-orders!

Q. What's your Return and warranty?

1.All the goods are inspected before shipment, so if you are not satisfied with the purchase, you can exchange the items in one week and you must contact us with 24 hours of the receipt of your purchase.

2.The shipping and handling charge is not refundable and customer should be responsible for all the charges of returning and reshipping.

3.All return items must be in its original conditions, including box and accessories. Men made defects are not guaranteed, such as broken, scratched and so on.

4.For any items please send by EMS or your local post when send back.

5. Guarantee clause

a.Within 7 days of purchase, if there is some problem of Car DVR, we should change it for you, but you must keep the packing and the Car DVR perfect.

b.Warranty for one year after sale, battery warranty for three months.

c.Warranty service is only effective in normal use.

d.All the damage (Surface damage, tear off sticker, improper use) or lose this card, we can not warranty service.

Knowledge you should know about Car DVR

If when you are using the camera, encount some little problem, please operate as following introduce first.

1)Can't normal video recording
- change the TF card
- change the resolution, frames per second.
- insert the larger capacity memory card.
- make sure the card has been installed correctly (during the installation process, you should hear a clicking sound).
- delete unnecessary files from the memory card to release space.

2)Video is not clear
- ensure that the camera lens is clean.
- wipe off the dust and dirt on the lens, and then shoot.

3)Equipment to work normally, but the key does not work
- press the reset button to initialize the machine.
Q: How to start it?

A: There are 3 ways:
It will start to record automatically, when your car starts and no need to do anything manually. (Before that, be sure the TF card is inside it and car charger is connected well.)
If inside battery is not empty, you just need to press the power button.
Connect it with USB cable by a charger plug or power bank. (5V 1A with USB port)

Q: What type of driving is the dash cam best suited for?

A: All driving from short commutes, to business and vacation trips. The car DVR records it all.
If your job requires you to drive then you should definitely own a portable dash cam DVR. Frankly, everyone who drives needs the eyewitness protection that a car DVR affords.

Q: Why my car dvr can not do recording?

A : Pls check your memory card first, if card inside already have other dvr device video or picture, it can not be read by your car dvr device, you should format your TF card first, better use an empty TF card into your dvr device when you use first time.

Q : Why my dvr display turn off automatically while driving ?

A : Usually dvr device will on standby status if you did not do any operation on it more than 1 minute, but it also keep on recording.

Q: What it means when a dash camera is looping or loops?

A: Loop or looping is the important feature that allows the car DVR to continuously record video (hour after hour) to the same memory card. As the camera records in the “loop” or “cycle” setting, it is creating video files or segments in 2, 5 or 10 minute lengths. These files are recorded and saved consecutively (one after another) to the memory card. When a camera fills up a memory card (with many files), it will delete the earliest video segment / file and save the latest video file. The camera does this automatically, when the Loop feature is on.

Camera OEM/ODM Service

We can do OEM/ODM Camera for you with custom logo,label,manual,packing box or housing.

1. Logo

• Please offer us your own high resolution logo in AI or cdr format;
• The MOQ of logo printing is 100pcs
• The printing cost is related with the colors ,usually there should be no gradient effect in the logo

2. Label

• Please offer us your own model numbers and relative requirements.

3. Manual

• Please offer us the finished manual design file that can be printed directly,any language is OK , we can supply multi language manual printing too.

4. Packing Box

• We will offer you the demension and the design file;
• Please design your own style based on this file then send it back to us;
• We will send you packing box for your confirmation before production ;

5. Housing

• If you want to make your own design car dvr case ,please offer us the housing design file , we will open the mould and offer you a sample first.