Some question frequestly asked for China Car DVR
Q. What is the warranty for the CAR DVR?
A. For the CAR DVR, we have 12 months warranty.Q. What's the payment way ?
A. T/T . PAYPAL , Western Union , L/C all are available. no problem for it .Q. How about the quality ?
A. 100% QC inspection before shipment, 24 hours aging test for each unit product in our testing room . if find any quality problem . Hengye promised to replace new one to our customer.Q. How long will it take to ship my order?
A. As long as the stock is available, ships items within 3 working days for sample and 7-15 working days for formal order once we received the confirmation for the new order.Q. Who will pay the freight for repairing item?
A. Both parties will share half the freight. The buyer will take the freight of sending it back to GHY, and GHYwill take the fright of sending it back to buyer. GHYsuggests to sending it back together with the next mass production item.Q. How much does the shipping cost?
A. It depends on the quantity of the good, the shipping method and the destination. We will send the goods within 3-5 business days after the full payment has been confirmed. If the payment is not available, your order will be closed automatically. DHL/UPS/FedEx Express usually takes about 3-5 working days to the destination. And it's about 5-8 work days by EMS or TNT.Q: Do you have any After-Sales service?
A:Yes! We have professional After-sales serviceQ. How to place an order?
If you have any technical problem or questions with the goods, welcome to contact our Technical Support Dept. or our sales directly.
1. Email us the model, beam style and quantity or send us enquiry on https://www.chinacarblackbox.com/ , consignee information, shipping way and payment terms.Q. What's your Return and warranty?
2. Invoice made and sent to you.
3. Complete Payment after confirmed the PI.
4. Confirm Payment and arrange production.
5. Send goods in 2-15 days(according to the storage status).
6. Send the tracking number(by air) or B/L(by sea).
7. Goods delivered, welcome re-orders!
1.All the goods are inspected before shipment, so if you are not satisfied with the purchase, you can exchange the items in one week and you must contact us with 24 hours of the receipt of your purchase.
2.The shipping and handling charge is not refundable and customer should be responsible for all the charges of returning and reshipping.
3.All return items must be in its original conditions, including box and accessories. Men made defects are not guaranteed, such as broken, scratched and so on.
4.For any items please send by EMS or your local post when send back.
5. Guarantee clause
a.Within 7 days of purchase, if there is some problem of Car DVR, we should change it for you, but you must keep the packing and the Car DVR perfect.
b.Warranty for one year after sale, battery warranty for three months.
c.Warranty service is only effective in normal use.
d.All the damage (Surface damage, tear off sticker, improper use) or lose this card, we can not warranty service.